Taxi HITS Inc., #212, 643 rue Notre-Dame, Repentigny (Québec) J6A 2W1
This English text is a translation provided for convenience. The French version is the official text and prevails in case of any difference.
1.1 These terms govern a driver's use of the dispatch platform of Taxi HITS Inc. ("Taxi HITS"): the Taxi HITS Drivers app, ride offers and related services.
1.2 They apply to Taxi HITS drivers only. They do not apply to drivers of another taxi company that uses the HITS platform.
1.3 Member driver: these terms supplement the admission contract signed with Taxi HITS. In case of conflict, the admission contract prevails.
1.4 External driver: these terms are the agreement between the driver and Taxi HITS for the use of the platform.
3.1 To receive offers, the driver must hold a valid authorized driver's permit, and the driver's documents (licence, vehicle, insurance and other required documents) must be valid and up to date in the driver's file. An expired document suspends offers until it is updated.
3.2 The driver works as a self-employed worker, registered for the GST and the QST.
4.1 Member: fees are those set out in the admission contract.
4.2 External: no registration fee and no weekly fee. The driver tops up a Taxi HITS balance in the app, in amounts of $25, $50 or $100 ($25 minimum). A positive balance is required to receive rides. For each completed ride, $1 per ride and $5 per jump-start or unlock are deducted from this balance, as is, with no taxes added. On corporate rides, a commission of 12% of the ride price, before taxes, is withheld from pay; the GST and the QST apply to this commission.
5.1 The driver freely chooses when to be online. Being online means being available to receive offers.
5.2 If unavailable, the driver goes offline. Going offline costs nothing.
5.3 An offer must be answered within the time shown. An offer left unanswered counts as a no-answer (section 7).
6.1 An accepted ride is a commitment to the customer. The driver completes it, except for a legitimate reason once on site (customer absent, wrong address or other reason reported in the app).
6.2 Returning an accepted ride (or cancelling it before arriving at the customer's location) is a violation.
7.1 Each driver has a level, calculated over the last 60 days and updated every 10 minutes: Gold, Silver, Bronze or Needs improvement. A driver with fewer than 10 rides since joining, and no violation, is "New". Anything older than 60 days is dropped from the calculation.
7.2 The level is based on five factors:
7.3 Thresholds:
7.4 Above 10% cancellation, the driver loses the Gold and Silver levels; the driver must get back to 5% or less to regain them.
7.5 Each violation costs one level for 60 days. After a violation, the driver is in recovery until completing 5 rides, or until the violation is more than 60 days old.
7.6 Taxi HITS may warn the driver, by notification in the app, when the driver is close to a threshold that would cost a level. The absence of a warning does not change the rules.
7.7 Taxi HITS may take the level into account in the order of offers. When this ranking is active, among the drivers near a customer, the offer goes first to the best level, a driver who is clearly closer goes first, and a driver in recovery goes after the others. This ranking only applies to rides offered through the app.
8.1 Refusing an offer blocks offers for 30 minutes, then 60, then 180 minutes, depending on the number of refusals over 24 hours. During the block, the driver is set offline.
8.2 Returning an accepted ride blocks offers for 60 minutes.
8.3 A refusal that arrives in the very last seconds of the time allowed is treated as a no-answer and is not penalized.
8.4 A cancellation made by the customer never counts against the driver.
9.1 Upon a customer complaint, management may suspend offers while it is reviewed. The complaint counts as a violation from that moment. If it is unfounded, it is erased.
10.1 Persistently insufficient performance (acceptance below 30%, cancellation above 20%, or 4 violations in 60 days) results in a warning to the driver.
10.2 Management may then suspend the driver's access to dispatch, or end it. This decision is always made by a person, never by the system alone, after reviewing the file.
10.3 A serious reason results in immediate end of access, without prior warning: endangering the safety of a customer or another person, violence, fraud, driving under the influence of alcohol or drugs.
10.4 In other cases, end of access is decided by management after a warning and a review of the file.
10.5 Member: equipment is returned as set out in the admission contract.
11.1 The driver may dispute a violation, a level or a suspension by calling member services at 514-600-0932. A violation cancelled by the office no longer counts.
12.1 Taxi HITS may change these terms, including the thresholds and durations in sections 7 to 10. Any change results in a new version, sent to the driver, which the driver must accept. The app's frequently asked questions summarize these rules; in case of difference, these terms prevail.
12.2 The driver receives a link to read and accept each new version, and reminders for 7 days. After that period, the driver no longer receives offers from the app until accepting. The app remains usable, and the driver may accept at any time to receive offers again.
13.1 Taxi HITS processes the driver's information (identity, documents, location while on duty, history of offers and rides) for dispatch, billing, safety and legal compliance, in accordance with its privacy policy.
14.1 These terms are governed by the laws of Québec.
By accepting, the driver acknowledges having read and understood these terms, version 2. Taxi HITS keeps the date and time of acceptance, the version accepted and the IP address used.